The importance of empathy in mental health concerns and substance abuse disorder (Print Ad; Bar Business Magazine, June 2022) Written by Gabriel Huntting for Daniela Luzi Tudor Even before COVID-19, you'd be hard-pressed not to find the word "empathy" floating around your LinkedIn or on a business-focused social media account. Empathy is a vital, ubiquitous component of customer service, but establishing ethos is never simple — it's actually far more nuanced and complicated

"Fresh" off a traumatic holiday travel season, plenty of flyers are reflecting on airlines' latest nose-dive. After my own prolonged customer service experience ( albeit an entertaining one) I reflected on air travel's idyllic past, its debilitated present, and what basic steps can be taken to navigate its seemingly nightmarish future. by GABRIEL HUNTTING It's the day before Christmas, and I'm stuck on the phone with a particularly unique Delta customer service representativ

Pandemic be damned, for the past year international party-goers have anointed Tulum as the unofficial party-capital of the COVID-19 era, but for less-hedonistic travelers, this unique, once-charming Mexican beach town is nothing more than another overpriced disaster. What makes Tulum so polarizing, how did this happen so quickly, and is it worth your visit? By GABRIEL HUNTTING Let's not kid ourselves-- Tulum is a blast. Tulum is also, at times, "utterly terrible." These two

Rushed reopenings, emboldened patrons, and industry-wide staffing shortages have left hospitality operators reeling during this initial wave of recovery. Are we witnessing the last lingering symptoms of operational atrophy, or are these new complications here to stay? Guests are back--but where are all the workers? According to a recent article in the New York Times, some of the potential issues ins store for recovering hospitality businesses may have already arrived. Witho

As airline travel begins to rumble towards a rebound, and as more travelers ditch cabin fever for cabin seats, a hopeful, profitable season of tourism seems imminent for a desperate hospitality sector. While hotels and restaurants are eager to welcome guests after a year-long layover, will they be ready? Empty airports? Empty seats? Not anymore. According to a recent article from Entrepreneur , the TSA is reporting its highest screening numbers in a year, indicating a swift r