Generational technology has arrived in the present, but how will we use it? To tidy up the messy machinations of the past, or to dream and define an unknown future?

New AI-powered booking tools can build a full travel itinerary just from sharing a single social media post. But are companies missing an even bigger opportunity made possible by this new technology?

The importance of empathy in mental health concerns and substance abuse disorder (Print Ad; Bar Business Magazine, June 2022) Written by Gabriel Huntting for Daniela Luzi Tudor Even before COVID-19, you'd be hard-pressed not to find the word "empathy" floating around your LinkedIn or on a business-focused social media account. Empathy is a vital, ubiquitous component of customer service, but establishing ethos is never simple — it's actually far more nuanced and complicated

"Fresh" off a traumatic holiday travel season, plenty of flyers are reflecting on airlines' latest nose-dive. After my own prolonged customer service experience ( albeit an entertaining one) I reflected on air travel's idyllic past, its debilitated present, and what basic steps can be taken to navigate its seemingly nightmarish future. by GABRIEL HUNTTING It's the day before Christmas , and I'm stuck on the phone with a particularly unique Delta customer service representativ

Pandemic be damned, for the past year international party-goers have anointed Tulum as the unofficial party-capital of the COVID-19 era, but for less-hedonistic travelers, this unique, once-charming Mexican beach town is nothing more than another overpriced disaster. What makes Tulum so polarizing, how did this happen so quickly, and is it worth your visit? By GABRIEL HUNTTING Let's not kid ourselves-- Tulum is a blast. Tulum is also, at times, "utterly terrible." These two