The importance of empathy in mental health concerns and substance abuse disorder (Print Ad; Bar Business Magazine, June 2022) Written by Gabriel Huntting for Daniela Luzi Tudor Even before COVID-19, you'd be hard-pressed not to find the word "empathy" floating around your LinkedIn or on a business-focused social media account. Empathy is a vital, ubiquitous component of customer service, but establishing ethos is never simple — it's actually far more nuanced and complicated

Rushed reopenings, emboldened patrons, and industry-wide staffing shortages have left hospitality operators reeling during this initial wave of recovery. Are we witnessing the last lingering symptoms of operational atrophy, or are these new complications here to stay? Guests are back--but where are all the workers? According to a recent article in the New York Times, some of the potential issues ins store for recovering hospitality businesses may have already arrived. Witho

As airline travel begins to rumble towards a rebound, and as more travelers ditch cabin fever for cabin seats, a hopeful, profitable season of tourism seems imminent for a desperate hospitality sector. While hotels and restaurants are eager to welcome guests after a year-long layover, will they be ready? Empty airports? Empty seats? Not anymore. According to a recent article from Entrepreneur , the TSA is reporting its highest screening numbers in a year, indicating a swift r

The movement to increase the federal minimum wage has dominated airwaves of late after finally arriving on Capitol Hill. This is long overdue as federal policy plays catch-up with cities and states that have already put such progress in motion. Leadership in favor of the measure point towards corporate financial abuse to justify workers’ pay bump, while opposition has cited small businesses to squash the amendment, particularly bars and restaurants still stinging from COVID-

We've known for a long time that emerging forms of customer social engagement and feedback can positively impact service, but when hospitality operators are spread thin, how can we prioritize a vital element of guest service? In recent panel hosted by the renown Cornell Center for Hospitality research , faculty and industry experts from Best Western Hotels and Medallia spoke towards the importance of research-backed survey strategies within customer social engagement initiati