The importance of empathy in mental health concerns and substance abuse disorder (Print Ad; Bar Business Magazine, June 2022) Written by Gabriel Huntting for Daniela Luzi Tudor Even before COVID-19, you'd be hard-pressed not to find the word "empathy" floating around your LinkedIn or on a business-focused social media account. Empathy is a vital, ubiquitous component of customer service, but establishing ethos is never simple — it's actually far more nuanced and complicated

"Fresh" off a traumatic holiday travel season, plenty of flyers are reflecting on airlines' latest nose-dive. After my own prolonged customer service experience ( albeit an entertaining one) I reflected on air travel's idyllic past, its debilitated present, and what basic steps can be taken to navigate its seemingly nightmarish future. by GABRIEL HUNTTING It's the day before Christmas , and I'm stuck on the phone with a particularly unique Delta customer service representativ