The importance of empathy in mental health concerns and substance abuse disorder (Print Ad; Bar Business Magazine, June 2022) Written by Gabriel Huntting for Daniela Luzi Tudor Even before COVID-19, you'd be hard-pressed not to find the word "empathy" floating around your LinkedIn or on a business-focused social media account. Empathy is a vital, ubiquitous component of customer service, but establishing ethos is never simple — it's actually far more nuanced and complicated

Rushed reopenings, emboldened patrons, and industry-wide staffing shortages have left hospitality operators reeling during this initial wave of recovery. Are we witnessing the last lingering symptoms of operational atrophy, or are these new complications here to stay? Guests are back--but where are all the workers? According to a recent article in the New York Times, some of the potential issues ins store for recovering hospitality businesses may have already arrived. Witho

As airline travel begins to rumble towards a rebound, and as more travelers ditch cabin fever for cabin seats, a hopeful, profitable season of tourism seems imminent for a desperate hospitality sector. While hotels and restaurants are eager to welcome guests after a year-long layover, will they be ready? Empty airports? Empty seats? Not anymore. According to a recent article from Entrepreneur , the TSA is reporting its highest screening numbers in a year, indicating a swift r