Now or Never Trips
Thailand • Bali • Costa Rica • US
focuses:
Skillset:
ROLE:
Director of Ops & Guest Experience
OVERVIEW:
After meeting my future business partners while travel writing in Thailand, I cofounded and operated a boutique group travel company curating bespoke international group itineraries across Southeast Asia, Central America, and the U.S.
Challenges:
• Launching a new, destination travel brand in highly competitive luxury group travel markets.
• Delivering seamless guest services across multiple countries with varying infrastructure and vendors.
• Driving client retention and building long-term loyalty through high-touch marketing and content production in a fragmented market.
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STRATEGY:
• Negotiated B2B partnerships with boutique hotels, restaurants, and excursion providers to secure exclusive experiences.
• Personally curated and led trips, managing logistics from flights to fine dining with a high-touch service model.
• Invested budget surpluses into creative content and digital marketing to build engagement and drive inquiries.
RESULTS:
• Doubled trip inventory and revenue forcasts through personalized service, direct sales, US-based community events, and specialized marketing follow-ups.
• Successfully ran 15+ sold out international trips, all exceeding booking and sales targets.
• Expanded brand reputation through social campaigns that grew engagement and demand.
